🐾 Transparency & Trust

Our Commitment to Authentic, Pet Care Services

📸 Image Use Policy

Some photos and video featured on our website, social media, and marketing materials represents what petcare, genuine moments, can look like with our clients' beloved pets. The majority of images are real photos from pet care.

Images captured inherently grant Happy Pets Napa a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit in any and all forms, formats, or media for our website or social media. We capture moments that are reflective of time of care taking place.

Our Image Commitments: ✓ All images are from actual petcare services we have serviced ✓ Photos are used only with explicit written permission from pet parents ✓ We never use stock photos from other businesses ✓ Each pet and family shown trusted us with their pet ✓ Images may be edited for lighting/color but never manipulated to misrepresent our services

Want your photos removed? We respect your privacy completely. Contact us anytime to have your images removed from our platforms - no questions asked.

⭐ Authentic Reviews Only

Every review, testimonial, and rating displayed comes directly from real clients who have used our pet services.

Our Review Standards: ✓ Zero paid reviews - ever ✓ No incentives, discounts, or rewards for positive reviews ✓ We display reviews exactly as written by clients ✓ Negative feedback is addressed professionally and transparently ✓ Reviews are never filtered based on rating ✓ We encourage honest feedback to help us improve

Verification: All reviews can be traced back to actual service contracts

🌟 Our Transparency Promise

We believe that trust is earned through consistency, honesty, and genuine care for your pets. Every real image you see and every review you read represents a real family who chose us for care of their fur baby and home - and that's a responsibility we take seriously

🤝 Business Practices

✓ Transparent pricing with no hidden fees ✓ Clear contracts outlining all services and expectations ✓ Environmental responsibility in all our practices ✓ Partners or referrals to other vendors are personally vetted - there are no kick backs ✓ Sustainability in any and every way that we can ✓ We do not poach clients on the Rover platform or similar ones.

💝 Client Privacy

✓ Your personal information is NEVER sold or shared ✓ Home and pet care details remain confidential ✓ Opt-in only for marketing communications ✓ Secure storage of all client data ✓ Right to data deletion upon request ✓ GDPR and privacy law compliant

Questions About Our Transparency?

We believe in complete openness about how we operate. If you have any questions about our image use, review policies, or business practices, we're here to answer them!

Contact Us Directly Email: info@happypetsnapa.com

This transparency policy was last updated on September 1, 2025. We review and update our policies regularly to ensure they reflect our current practices.